This Shipping & Delivery Policy (“Shipping Policy”) sets out the terms governing the processing, dispatch and delivery of physical products purchased through JYOTISH APOORV (“Jyotish Apoorv”, “we”, “us” or “our”) via www.jyotishapoorv.com (“Website”).
We understand that many products offered by Jyotish Apoorv—particularly gemstones and spiritually significant items—may be purchased with a specific personal or astrological purpose. We therefore endeavour to handle every order with appropriate care from confirmation and preparation through packaging and dispatch.
By purchasing a physical product through the Website, you acknowledge and agree to this Shipping Policy.
This Shipping Policy should be read together with our:
Terms & Conditions
Privacy Policy
Cancellation, Return & Refund Policy
This Shipping Policy applies only to physical products requiring delivery to a postal address, including, where offered:
This Policy does not apply to services delivered without physical shipment, including:
An order will ordinarily be considered confirmed after:
Customers are requested to carefully review their:
name, contact number, email address, delivery address, PIN code and order details
before confirming the purchase.
An order number or reference number may be issued for future correspondence.
4.1 In-Stock Products
Products that are available and do not require special preparation will ordinarily be processed for dispatch within approximately 2 working days following successful order and payment confirmation.
This retains the 48-hour processing framework used in the earlier policy.
4.2 Gemstones & Specially Prepared Products
Certain gemstones or spiritual products may require additional processes before dispatch, including, where applicable:
Such products may therefore require a longer processing period.
Where a product is customised, made-to-order or requires special preparation, the estimated processing period will ordinarily be communicated on the relevant product page, during checkout or separately by our support team.
4.3 Custom & Special Orders
Customised gemstone jewellery, specially sourced gemstones, personalised spiritual products and similar orders may have individual preparation timelines.
The applicable timeline communicated for the particular order shall prevail over standard processing estimates.
For the purposes of processing and dispatch, “working days” ordinarily exclude:
Orders placed outside normal processing periods may begin processing on the next applicable working day.
Jyotish Apoorv currently endeavours to deliver physical products to serviceable locations across India, subject to courier availability and product-specific restrictions.
Delivery availability may depend upon:
Availability of delivery to a particular PIN code does not necessarily guarantee that every product can be delivered to that location.
Orders may be delivered through established courier, postal and logistics providers selected according to factors such as:
Jyotish Apoorv reserves the right to select or change the courier partner for a particular shipment.
Shipping charges, where applicable, may depend upon:
The applicable shipping charge should ordinarily be displayed during checkout or communicated before final confirmation of the order.
Customers should review the total payable amount before completing payment.
Jyotish Apoorv may periodically offer free shipping:
Any free-shipping offer will be subject to the conditions communicated with the relevant offer.
Jyotish Apoorv reserves the right to introduce, modify or discontinue promotional shipping offers.
After dispatch, standard delivery within India may ordinarily take approximately:
Metro / Major Cities: 3–5 working days
Other Cities: 5–7 working days
Remote / Rural Locations: 7–10 working days
These estimates are based on the framework in the earlier Shipping Policy.
These periods are estimates and not guaranteed delivery commitments.
The actual delivery period may depend upon the courier partner, dispatch location, destination, weather, public holidays, operational conditions and other circumstances.
Importantly, product preparation time is separate from courier delivery time. A customised or specially prepared gemstone may therefore take longer overall than the standard delivery estimate.
Once an order has been dispatched, customers may receive a shipment confirmation containing, where available:
Tracking information may take some time after dispatch to become active within the courier provider's system.
The earlier policy similarly provided for shipment confirmation and tracking details following dispatch.
Orders will be dispatched to the delivery address supplied and confirmed by the customer.
Customers are responsible for ensuring that the address provided is:
Jyotish Apoorv shall not be responsible for delays or failed delivery resulting from materially incorrect or incomplete information supplied by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible and before dispatch at:
support@jyotishapoorv.com
Please provide your order/reference number and the corrected delivery details.
We will endeavour to accommodate the request where operationally possible.
Once an order has been packed, handed over to a courier or dispatched, an address change may not be possible.
The courier provider may make one or more reasonable attempts to deliver the shipment according to its operational practices.
A delivery may fail because of circumstances including:
Customers are advised to monitor tracking information and remain reasonably available for delivery.
Where delivery cannot be completed after the courier's applicable attempts, the shipment may be marked Return to Origin (RTO) and returned to Jyotish Apoorv.
If an order is returned because of:
additional shipping charges may apply if re-dispatch is requested.
Any cancellation or refund following an RTO shipment will be handled according to the Cancellation, Return & Refund Policy.
In some circumstances, an order may be found to be undeliverable because of:
Where this becomes known before dispatch, we will endeavour to contact the customer to discuss an alternative arrangement.
Where fulfilment is ultimately not possible, any applicable refund will be handled in accordance with the Cancellation, Return & Refund Policy and applicable law.
Given the nature and potential value of gemstones and spiritual products, Jyotish Apoorv will endeavour to use appropriate protective packaging for physical orders.
Where applicable, a shipment may include:
The exact packaging may vary according to the product.
Customers are advised to inspect the external courier package at the time of receipt wherever reasonably possible.
If a package appears:
the customer should, where practicable, document the condition before opening or accepting the package.
Photographs and an unboxing video may materially assist us in investigating a claim relating to transit damage, missing contents or suspected tampering.
If you receive a product that appears to have been damaged during transit, please contact:
support@jyotishapoorv.com
as soon as reasonably possible after delivery.
Please provide:
The earlier policy required damage reports within 48 hours together with photographs of the product and packaging.
For the final Cancellation, Return & Refund Policy, we should establish the exact claim window and evidence requirements, particularly for high-value gemstones.
If tracking indicates that a shipment has been delivered but you have not received it, please first check with:
If the shipment remains unlocated, contact us promptly at:
support@jyotishapoorv.com
with your order number and tracking information.
We will endeavour to raise an appropriate enquiry with the courier/logistics provider.
Where a shipment is officially determined to have been lost in transit, the resolution will be handled in accordance with the applicable Cancellation, Return & Refund Policy.
Delivery may occasionally be delayed because of circumstances such as:
Jyotish Apoorv will endeavour to assist with tracking and escalation where reasonably possible but cannot guarantee courier performance once a shipment is in transit.
If an order appears materially delayed beyond the expected delivery period, please contact our support team with your order and tracking details.
Certain gemstones or jewellery may be of significant value.
For such orders, Jyotish Apoorv may, at its discretion and where operationally available:
Such measures are intended to protect both the customer and the shipment.
Products that have been:
may require additional processing time before dispatch.
The customer will be informed of the applicable estimated timeline where reasonably possible.
Eligibility for cancellation, return or refund of customised products is governed exclusively by the Cancellation, Return & Refund Policy and applicable law.
Unless international shipping is expressly shown as available for a particular product or destination, customers should not assume that international delivery is available.
Where Jyotish Apoorv offers international shipping, additional conditions may apply concerning:
Any customs duties, import taxes or statutory charges imposed by the destination jurisdiction will be handled as disclosed at checkout or in the relevant order terms.
Requests to cancel an order should be submitted promptly to:
support@jyotishapoorv.com
Whether an order can be cancelled depends upon its status and the nature of the product.
In particular, cancellation may be restricted once a customised gemstone/product has been sourced, prepared, altered or otherwise processed specifically for the customer.
All eligibility, deductions and refund consequences are governed by the separate Cancellation, Return & Refund Policy.
This Shipping Policy deals principally with dispatch and delivery.
All matters concerning:
returns, exchanges, replacements, cancellations, damaged-product remedies and refunds
are governed by the separately published:
CANCELLATION, RETURN & REFUND POLICY
Customers are advised to review that Policy before completing a purchase, particularly when purchasing gemstones, jewellery, customised products or spiritually prepared items.
To help ensure successful delivery, customers are requested to:
Jyotish Apoorv is responsible for reasonably processing, packaging and handing confirmed shipments to the selected logistics provider.
After dispatch, transportation and delivery are also dependent upon the operations of independent courier/logistics providers.
Nothing in this Shipping Policy is intended to exclude or limit any responsibility that cannot lawfully be excluded under applicable Indian consumer law.
Personal information collected for shipping—including name, telephone number, address and order information—may be shared with courier, logistics and fulfilment providers only to the extent reasonably necessary to fulfil and deliver the order.
Handling of personal information is governed by our separate Privacy Policy.
Jyotish Apoorv may revise this Shipping Policy periodically to reflect changes in:
The latest version will be published on the Website together with its revised Last Updated date.
Changes will not ordinarily alter rights already accrued under applicable law in relation to an existing order.
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer rights and mandatory jurisdiction under law, matters arising in relation to this Shipping Policy shall be subject to the competent courts at:
Lucknow, Uttar Pradesh, India.
For questions concerning an order, dispatch, tracking or delivery, please contact:
JYOTISH APOORV
Website: www.jyotishapoorv.com
Email: support@jyotishapoorv.com
Contact: +91 95196 91931
Location: Lucknow, Uttar Pradesh, India
When contacting us about an existing shipment, please include your Order / Reference Number so that our team can assist you efficiently.
Every physical order from Jyotish Apoorv is intended to be handled with appropriate care—from preparation and secure packaging through dispatch and delivery.
Our objective is simple: to ensure that what you have chosen reaches you securely, responsibly and with the care appropriate to its purpose.