This Cancellation, Return & Refund Policy (“Policy”) governs cancellations, rescheduling, returns, replacements and refunds for Services and physical products purchased directly through JYOTISH APOORV (“Jyotish Apoorv”, “we”, “us” or “our”) via www.jyotishapoorv.com (“Website”).
We aim to maintain a fair and transparent policy while recognising that different offerings require different operational commitments.
A fifteen-minute consultation, a multi-day Anushthan, a specially prepared Suraksha Kawach and a certified gemstone cannot reasonably be governed by identical cancellation and return rules.
Accordingly, this Policy establishes separate conditions for each category.
This Policy should be read together with our:
Terms & Conditions
Privacy Policy
Shipping Policy
By making a booking, purchasing a product or enrolling in a Service through the Website, you acknowledge that you have reviewed and accepted the applicable terms of this Policy.
This Policy applies to transactions made directly with Jyotish Apoorv relating to:
Astrology Consultations
Including Essential, Priority, Signature, In-Person, Personal Visit and other consultation formats.
Puja & Anushthan
Including Puja, Jaap, Hawan, Path, Tarpan, Shanti and other ritual Services.
Spiritual Solutions
Including Suraksha Kawach and other physical or personalised spiritual solutions.
Gemstones & Physical Products
Including gemstones, gemstone jewellery and related tangible products.
Membership
Including paid membership plans, where introduced.
Transactions made through independent third-party marketplaces or platforms will be governed by the policies of those respective platforms unless expressly stated otherwise.
Refunds and cancellations will be assessed according to:
All approved refunds will ordinarily be processed through the same payment method used for the original transaction, where technically possible.
The earlier policy followed the same principle of refunding through the original currency/payment method.
4.1 Cancellation by the Client
A consultation booking may be cancelled by writing to:
support@jyotishapoorv.com
Please provide:
More Than 24 Hours Before the Consultation
Where a cancellation request is received more than 24 hours before the scheduled consultation, the client may ordinarily choose between:
Within 24 Hours of the Consultation
Where cancellation is requested within 24 hours of the scheduled consultation, the amount paid may be non-refundable or may be eligible only for rescheduling at our discretion, because the consultation slot has already been specifically reserved.
After the Scheduled Consultation Time
If the client:
the session may be treated as a no-show and the booking amount may be non-refundable.
Clients may request rescheduling subject to availability.
Where possible, we encourage rescheduling requests to be made at least 24 hours before the scheduled consultation.
Jyotish Apoorv may permit a single rescheduling request only, Any Priority Consultation or specially arranged appointment may have service-specific rescheduling terms communicated at the time of confirmation.
If a client joins late, the consultation may still end at its originally scheduled completion time so that subsequent appointments are not affected.
Where the delay is caused by Jyotish Apoorv or an authorised representative, reasonable efforts will be made to provide the full scheduled consultation duration or arrange an appropriate alternative.
In rare circumstances, Jyotish Apoorv may need to reschedule or cancel a consultation due to:
Where Jyotish Apoorv cancels a consultation and an alternative appointment cannot reasonably be arranged, the client will ordinarily be entitled to a full refund of the amount paid for that consultation.
Puja & Anushthan Services often require advance planning, engagement of Pandits or practitioners, procurement of Samagri, fixing of Sankalp details, selection of an auspicious date/time and other ritual preparations.
For this reason, cancellation conditions become more restrictive as preparations progress.
8.1 Before Preparations Begin
Where a cancellation is requested before:
Jyotish Apoorv may consider a refund or rescheduling request subject to reasonable administrative or third-party costs already incurred.
8.2 After Preparations Have Commenced
Once specific preparations have begun, cancellation may result in deduction of:
At this stage the booking is considered non-cancellable and non-refundable.
8.3 After Sankalp or Ritual Performance Has Begun
Once the Puja, Jaap, Hawan, Path, Tarpan or Anushthan has commenced, the booking will ordinarily be considered non-cancellable and non-refundable.
This applies whether the Service is being performed:
For Services performed over multiple days, including extensive Jaap or Anushthan, payment becomes progressively committed as the ritual proceeds.
After commencement, a client cannot ordinarily seek a refund merely because they choose not to continue participating or because their expectations regarding the spiritual outcome change.
Where an Anushthan cannot be completed because of circumstances attributable to Jyotish Apoorv or its authorised practitioners, an appropriate remedy may be offered depending upon the circumstances, including continuation, rescheduling, partial refund or full refund where warranted.
Certain spiritual Services may depend upon:
Where Jyotish Apoorv reasonably advises a change in date or time for ritual reasons, such change will not itself be treated as a cancellation.
Clients will be informed and reasonable alternatives will be discussed.
For Personal Visit Consultations, offline Puja, Anushthan or Services requiring travel, any:
already incurred may be non-refundable where cancellation originates from the client.
These costs may be deducted from any otherwise eligible refund.
For physical products, including gemstones and spiritual items, cancellation depends upon whether the order has been processed or dispatched.
12.1 Before Dispatch
A standard, non-customised product may generally be cancelled before dispatch, subject to whether preparation has already commenced.
12.2 After Dispatch
Once a product has been dispatched, cancellation may no longer be possible.
Any eligibility thereafter will be governed by the Return / Replacement provisions below.
The source policy similarly distinguished cancellation before dispatch from cancellation after dispatch.
The following may be non-cancellable and non-returnable once preparation has commenced, except where defective, damaged or incorrectly supplied:
This is because such products may not reasonably be resold once they have been specially prepared for an individual client.
A Suraksha Kawach or similar spiritual solution may involve:
Once such preparation has commenced, the product may be treated as customised and non-cancellable.
After delivery, it will ordinarily be non-returnable except where:
Because gemstones are natural materials and may be individually recommended, sourced and certified, returns are governed carefully.
A gemstone may be eligible for return only where:
A return will ordinarily not be accepted solely because:
Natural variations in gemstones are not necessarily defects.
Where a physical product is eligible for return due to:
the customer should contact Jyotish Apoorv within 24 hours of delivery.
The source policy used the same 24 -hour reporting window for damaged or incorrect physical products.
Requests submitted substantially after this period may be difficult to verify and may therefore be declined, subject to applicable law.
When submitting a claim, please provide:
Where reasonable, customers are strongly encouraged to record an unboxing video for high-value gemstone orders.
This assists in distinguishing transit damage from post-delivery handling.
Any approved return must ordinarily be:
A product may be rejected if it has been materially:
The earlier policy similarly required original packaging, labels/accessories and proof of purchase for eligible returns.
Customers should not send a product back without prior approval.
To initiate a return:
Unauthorised returns may be refused or may experience delays in processing.
Where Jyotish Apoorv has supplied:
reasonable return-shipping costs may be borne or reimbursed by Jyotish Apoorv, subject to prior approval.
Where a return is accepted for another permissible reason attributable to the customer, return-shipping costs may be borne by the customer.
Customers should use a trackable and adequately secure shipping method, especially for gemstones and high-value products.
Jyotish Apoorv cannot be responsible for loss or damage caused during an unauthorised or inadequately packaged return shipment.
Where a verified damaged, defective or incorrect product has been received, Jyotish Apoorv may, depending upon availability and circumstances:
Replacement is generally preferred where the same product remains available.
If a replacement cannot reasonably be provided, a refund may be processed.
The source policy similarly prioritised replacement for defective/incorrect items and refund where replacement was unavailable.
A refund may be approved in circumstances including:
Subject to applicable law, refunds may ordinarily not be available for:
Astrology, Puja, Anushthan, gemstones and spiritual remedies operate within traditional and interpretative belief systems.
Jyotish Apoorv does not guarantee:
Accordingly, absence of a particular expected result does not independently create an entitlement to refund.
This provision should be read together with the Astrology & Spiritual Services Disclaimer contained in our Terms & Conditions.
Once a refund is approved:
We will ordinarily endeavour to initiate approved refunds within approximately 7–10 business days after final approval.
The earlier policy also adopted a 7–10 business-day refund-processing period following approval.
Actual credit to the customer's account may take additional time depending upon the bank, card network, payment gateway or financial institution.
Where technically available, refunds will ordinarily be made to the original payment method used for the transaction.
Refunds may not ordinarily be redirected to:
except where reasonably necessary and subject to appropriate verification.
Original shipping charges may be non-refundable where:
Where the product is verified as defective, materially damaged in transit or incorrectly supplied, eligible shipping costs may be refunded or reimbursed.
Payment gateway or transaction charges may be non-refundable where they are genuinely non-recoverable and deduction is permissible under applicable law.
Where Jyotish Apoorv offers paid membership:
Before Activation
A membership may be cancellable before activation where no benefit or access has been used.
After Activation
Once membership access has begun or membership benefits have been used, fees may become wholly or partially non-refundable.
Renewal
Where automatic renewal is introduced, renewal terms and cancellation procedures will be disclosed before activation.
Specific membership terms may supplement this Policy.
Where the Website later offers downloadable or immediately accessible paid digital material, such content may become non-refundable once:
except where the content cannot be accessed because of a verified technical failure that Jyotish Apoorv cannot reasonably correct.
This mirrors the distinction made in the earlier policy for accessed digital content.
Products purchased during a sale or promotional campaign remain subject to this Policy.
However, where clearly disclosed before purchase, promotional or clearance products may carry restricted return eligibility except where the item is:
Any approved refund will ordinarily reflect the actual amount paid, not the original undiscounted price.
Where an item was purchased as a gift, any refund will ordinarily be processed to the original purchaser and original payment method.
Exchange or replacement requests may require proof of purchase or original order details.
Bulk, institutional, corporate or high-value customised orders may be subject to separately agreed commercial terms.
Where separate written terms exist, those terms will apply to the extent they supplement or modify this Policy.
Where a shipment is formally confirmed as lost in transit following reasonable investigation with the courier provider, Jyotish Apoorv may:
The remedy will depend upon product availability and customer preference where reasonably possible.
If a shipment is returned to Jyotish Apoorv because of:
re-dispatch may require payment of additional shipping charges.
Any refund granted after an RTO may be reduced by reasonable shipping or handling costs already incurred, subject to applicable law.
Where Jyotish Apoorv cannot fulfil or complete a Service because of circumstances beyond reasonable control, including:
we will endeavour to offer, depending upon circumstances:
The earlier policy likewise provided for refund or alternative fulfilment where force majeure prevented performance.
Jyotish Apoorv reserves the right to investigate return/refund claims where there is reasonable evidence of:
Where fraud is reasonably established, Jyotish Apoorv may:
The source policy also contemplated rejection of fraudulent returns and restriction of future purchases.
Customers are encouraged to contact us before initiating a payment chargeback so that genuine issues can first be investigated and resolved.
Submitting false information to a bank or payment provider in connection with a chargeback may constitute misuse and may result in the transaction being contested.
Nothing in this provision prevents a customer from exercising lawful rights available through their bank, payment provider or applicable consumer law.
Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable Indian law.
Where this Policy conflicts with a mandatory statutory consumer right, the applicable law shall prevail.
Please email:
support@jyotishapoorv.com
with the subject line:
Please include:
Our support team will endeavour to acknowledge legitimate requests within a reasonable period.
This Policy should be read together with:
Terms & Conditions
For the general contractual framework governing Website use and Services.
Privacy Policy
For how personal and transaction information is collected and handled.
Shipping Policy
For dispatch, delivery, tracking, damaged shipments, RTO and related logistics matters.
Where a particular product or Service contains clearly disclosed specific cancellation or refund conditions, those conditions shall apply together with this Policy, subject to applicable law.
Jyotish Apoorv may revise this Policy periodically to reflect changes in:
The revised Policy will be published on the Website with an updated date.
Changes will not ordinarily retrospectively remove a statutory right or valid entitlement already accrued under applicable law.
This Cancellation, Return & Refund Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable statutory consumer rights and mandatory jurisdiction under law, disputes concerning this Policy shall be subject to the competent courts at:
Lucknow, Uttar Pradesh, India.
For assistance regarding cancellations, returns, replacements or refunds, please contact:
JYOTISH APOORV
Website: www.jyotishapoorv.com
Email: support@jyotishapoorv.com
Contact: +91 95196 91931
Location: Lucknow, Uttar Pradesh, India
Please quote your Booking / Order Reference Number in all correspondence.
At Jyotish Apoorv, we recognise that clients may approach us at significant moments in their lives and may place considerable trust in the Services and products they choose.
Our cancellation and refund framework is therefore intended to balance fairness to the client with the genuine preparation, practitioner commitment, customisation and costs involved in delivering specialised astrological and spiritual Services.