At JYOTISH APOORV (“Jyotish Apoorv”, “we”, “us” or “our”), your privacy, trust and confidentiality are important to us.
This Privacy Policy explains how we collect, receive, use, process, store, share and protect personal information when you visit www.jyotishapoorv.com (“Website”), communicate with us, create an account, complete a Pre-Assessment Form, book a consultation, purchase a product, request a Puja, Anushthan or spiritual solution, become a member, or otherwise use our services (“Services”).
Given the personal nature of astrology and spiritual consultations, users may voluntarily share information concerning their lives, families, relationships, careers or other circumstances. We recognise the importance of treating such information with appropriate care and confidentiality.
This Privacy Policy should be read together with our:
Terms & Conditions
Shipping Policy
Cancellation, Return & Refund Policy
By using the Website or voluntarily submitting personal information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.
This Privacy Policy applies to personal information collected through or in connection with:
Third-party websites and platforms linked from our Website are governed by their respective privacy policies.
Depending upon how you interact with Jyotish Apoorv, we may collect the following categories of information.
3.1 Identity & Contact Information
This may include:
3.2 Birth & Astrological Information
For astrology-related Services, we may request:
The accuracy of astrological analysis may depend upon the accuracy of information provided by you.
3.3 Pre-Assessment & Consultation Information
When completing a Pre-Assessment Form or communicating with Jyotish Apoorv, you may voluntarily provide information concerning areas such as:
You are not required to provide information that is unnecessary for the Service you are seeking.
Where a question can be addressed without disclosing particularly sensitive or unnecessary personal information, we encourage users to limit their disclosure accordingly.
3.4 Puja, Anushthan & Spiritual Service Information
For certain spiritual or ritual Services, we may collect information required for performance or coordination, such as:
3.5 Transaction & Payment Information
When you purchase a Service, membership, gemstone or other product, we may collect or receive:
Payments may be processed through third-party payment service providers.
Jyotish Apoorv does not intend to directly store complete credit-card, debit-card, UPI PIN, CVV or online-banking passwords. Such credentials should only be entered into the secure interface of the relevant authorised payment provider.
3.6 Product & Delivery Information
For gemstone or other physical-product purchases, we may process:
Please refer to our separate Shipping Policy for shipping and delivery conditions.
3.7 Membership Information
If you enrol in a Jyotish Apoorv membership, we may maintain information concerning:
3.8 Communications
We may retain communications exchanged with you through email, Website forms, telephone-support records where lawfully maintained, or other authorised communication channels where reasonably necessary to provide support, maintain records or resolve a concern.
When you use the Website, certain technical information may be collected automatically through server logs, cookies and similar technologies, including:
The earlier policy similarly contemplated IP/device data, browser information, pages viewed, referral sources and approximate geographic information.
This information may be used for Website operation, security, analytics and improvement.
We may use personal information for purposes including:
Providing Services
To prepare for and deliver astrology consultations, Puja & Anushthan, spiritual solutions, gemstone recommendations, memberships and other requested Services.
Personalising Consultations
To understand the information, questions and areas of concern voluntarily submitted by you and appropriately prepare for a consultation.
Processing Bookings & Orders
To register bookings, process transactions, issue confirmations and invoices, fulfil orders and communicate booking or order status.
Puja & Anushthan Coordination
To arrange ritual requirements, schedules, practitioners, Sankalp and other necessary preparations.
Customer Support
To respond to questions, booking enquiries, complaints, rescheduling requests and other communications.
Shipping & Fulfilment
To process and coordinate delivery of gemstones and other physical products.
Membership Administration
To activate and administer membership benefits, eligibility and communications.
Website Administration
To maintain, troubleshoot, secure and improve the Website and user experience.
Fraud & Security
To detect or prevent fraudulent transactions, abuse, unauthorised access or other security risks.
Legal & Regulatory Compliance
To maintain records and comply with applicable laws, lawful requests, court orders and regulatory requirements.
Marketing
Where permitted and, where required, with appropriate consent, to send information about Jyotish Apoorv's Services, content, offers or updates.
Users may opt out of promotional communications through the mechanism provided or by contacting us.
We process personal information only where there is an appropriate basis under applicable law, including where:
Where processing depends upon consent, you may withdraw that consent in accordance with applicable law, although withdrawal may affect our ability to provide a Service that necessarily depends upon the information concerned.
We recognise that information shared during an astrology consultation may be personal.
Jyotish Apoorv will endeavour to maintain appropriate confidentiality around information disclosed during private consultations and Pre-Assessment Forms.
Such information will not ordinarily be disclosed to unrelated third parties except where:
We do not sell your private consultation information as a commercial database.
Certain Puja or Anushthan Services may require limited personal information to be shared with the Pandit, Acharya or practitioner performing or assisting with the ceremony.
Only information reasonably required for performance or coordination of the requested Service should be shared.
Practitioners and service providers engaged by Jyotish Apoorv are expected to handle such information appropriately and only for the purpose for which it was provided.
We do not sell or rent your personal information merely for third parties to independently market their products or services.
The source policy likewise expressly provided that personal information would not be sold, rented or traded.
Information may, however, be shared where reasonably necessary with categories of recipients such as:
Such access should be limited to what is reasonably necessary for the relevant purpose.
Payments made through the Website may be processed through independent payment gateways or financial institutions.
Payment providers may collect and process information according to their own privacy policies, security practices and regulatory obligations.
Jyotish Apoorv does not control the internal systems of independent payment processors.
Users should never provide their banking password, card PIN, UPI PIN, OTP or similar authentication credentials to a Jyotish Apoorv representative.
The Website may use cookies and similar technologies to:
Cookies may include:
Essential Cookies — required for Website functionality.
Preference Cookies — remember user selections and settings.
Analytics Cookies — help us understand how visitors use the Website.
Marketing Cookies — may be used to measure or personalise promotional activity where permitted and subject to applicable consent requirements.
The original policy used the same broad categories of essential, analytics, preference and marketing cookies.
Users may manage cookies through available Website controls or their browser settings, although disabling certain cookies may affect functionality.
We endeavour to maintain reasonable administrative, organisational and technical safeguards appropriate to the nature of the personal information processed.
Measures may include, as appropriate:
The source Privacy Policy similarly contemplated encrypted transmission, secure hosting, access controls and security updates.
However, no internet transmission, electronic storage system or digital platform can be guaranteed to be absolutely secure.
Accordingly, while we take reasonable precautions, we cannot promise absolute security.
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, dispute-resolution, fraud-prevention or legal requirements.
Different categories of information may therefore have different retention periods.
For example, transaction and invoice information may need to be retained for statutory accounting or taxation purposes even where other user information can be deleted earlier.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Subject to applicable law, you may have rights concerning your personal information, including the ability to:
Some requests may be subject to legal exceptions, identity verification, record-retention obligations or other lawful limitations.
To submit a privacy request, contact:
support@jyotishapoorv.com
Please clearly mention “Privacy Request” in the subject line.
Where personal information is processed on the basis of your consent, you may request withdrawal of that consent.
Withdrawal will apply prospectively and will not ordinarily invalidate lawful processing already undertaken before withdrawal.
Where particular information is essential for a booked Service—for example, birth information necessary for an astrology consultation—withdrawal or deletion before completion may prevent us from providing that Service.
Any resulting cancellation or refund eligibility will be determined in accordance with the applicable Cancellation, Return & Refund Policy and applicable law.
Where you have subscribed to or otherwise lawfully agreed to receive promotional communications, Jyotish Apoorv may communicate information concerning:
You may opt out of promotional communications at any time using the unsubscribe facility provided, where available, or by contacting us.
Transactional communications concerning an existing booking, payment, order or account may continue where necessary even after marketing communications are declined.
Jyotish Apoorv may invite clients to provide reviews, feedback or testimonials.
Where a testimonial identifies a client, we will seek appropriate permission before publishing personally identifiable testimonial information.
We will not intentionally publish confidential details disclosed during a private consultation merely because the client has provided a general review.
Clients may also request that published identifiable testimonial material be reviewed or removed, subject to applicable circumstances and law.
The Website may contain links to external websites, social-media platforms, payment providers or other third-party services.
Jyotish Apoorv is not responsible for the independent privacy practices, content or security of third-party websites.
The earlier Privacy Policy likewise made external sites subject to their own privacy practices.
Users should review the privacy policy of the relevant third party before providing information through an external platform.
Although Jyotish Apoorv operates from India, certain technology, hosting, analytics, communication or other service providers may process or store information using infrastructure located outside India.
Where international processing occurs, we will endeavour to use service providers and safeguards consistent with applicable legal requirements.
The Website and its paid Services are primarily intended for adults.
Persons under 18 should not independently submit personal information, create paid bookings or make purchases without appropriate involvement or consent of a parent or lawful guardian.
Where a parent or guardian requests an astrology or spiritual Service concerning a minor, information should be supplied by or with the authority of the parent or guardian.
If we become aware that personal information of a minor has been collected contrary to applicable requirements, reasonable steps may be taken to delete or appropriately handle that information.
Where Jyotish Apoorv becomes aware of a personal-data security incident, we will assess the nature and potential impact of the incident and take reasonable remedial measures.
Where notification to affected individuals or an appropriate authority is required under applicable law, such notification will be undertaken in accordance with applicable requirements.
We may preserve or disclose information where reasonably necessary to:
If the ownership or operation of Jyotish Apoorv or relevant assets is reorganised, transferred, merged or otherwise changed, personal information associated with the relevant business operations may form part of that transaction where legally permissible.
Appropriate safeguards and applicable privacy obligations will continue to apply to such information.
Jyotish Apoorv may revise this Privacy Policy periodically to reflect:
The updated version will be published on the Website with a revised “Last Updated” date.
Where a change materially affects how personal information is handled, additional notice or consent may be provided where required by law.
This Privacy Policy deals specifically with the collection, use, processing, sharing, retention and protection of personal information.
For other matters, please refer to:
Terms & Conditions — governing use of the Website and Services.
Shipping Policy — governing dispatch and delivery of gemstones and other physical products.
Cancellation, Return & Refund Policy — governing cancellations, rescheduling, returns, replacements and refunds.
Together, these documents constitute the principal policy framework governing your relationship with Jyotish Apoorv.
If you have a question, concern, complaint or request relating to your personal information or this Privacy Policy, please contact:
JYOTISH APOORV
Location: Lucknow, Uttar Pradesh, India
Website: www.jyotishapoorv.com
Email: support@jyotishapoorv.com
Contact: +91 95196 91931
For privacy-related correspondence, please use the subject:
“Privacy / Data Protection Request”
We will endeavour to review and respond to legitimate privacy requests within a reasonable period and in accordance with applicable law.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable statutory rights and any mandatory jurisdiction available under law, matters arising in connection with this Privacy Policy shall be subject to the competent courts at:
Lucknow, Uttar Pradesh, India.
At Jyotish Apoorv, personal information is not simply data attached to a booking. In many cases, it represents details of an individual's life, family, concerns and questions shared in an environment of trust.
We therefore endeavour to collect only what is reasonably required, use it responsibly, protect it appropriately and treat private consultation information with the discretion it deserves.